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about us

Family-Owned Cedar Specialists Since 2020

Williams Cedar started with a simple idea: make it easier for homeowners, builders, and DIYers to get quality cedar lumber without the big-box price.

We’re a family-owned business, founded in 2020, and we’ve been focused on one thing from day one—
delivering the right lumber for your project, with honest guidance and reliable service. 

Why Cedar – And Why Us

Cedar isn’t just another building material. It’s naturally beautiful, durable, and perfect for:

  • Decks and outdoor living spaces

  • Saunas and spa areas

  • Fences and privacy screens

  • Siding, cladding, and custom projects

We chose to specialize in cedar (including Japanese cedar products) because it’s what we personally love to work with. Our goal is to be the place you think of first when you need cedar that looks good, performs well, and is actually in stock.

What We Offer

At Williams Cedar, you’ll find:

  • Cedar lumber in key dimensions for decks, fences, and framing

  • Japanese cedar options ideal for saunas, interior walls, and feature projects

  • Clear information on grades, sizes, and uses so you know exactly what you’re buying

  • A simple way to reserve online and pick up at our yard

We’re here to help you choose the right material for your project—not just whatever is on the shelf.

Local Yard, Real People

We’re based in BC, with a yard set up for easy curbside pickup.

When you contact us, you’re talking to the same small team that:

  • Helps you figure out what you need

  • Pulls and prepares your order

  • Loads it into your vehicle at pickup

We’re happy to answer questions about dimensions, grades (like clear vs. knotty), and what will work best for your project and budget.

How Ordering Works

  1. Browse Products Online
    Check sizes, descriptions, and use cases right on the site.

  2. Place Your Order

    • Reserve online with “Pay On-Site”, or

    • Pay online (where available).

  3. Pickup at Our Yard
    We’ll confirm your order details and have it ready for pickup at: Our BC locations

If anything needs to be adjusted (quantities, lengths, alternatives), we’ll work with you before you finalize payment.

Our Promise

When you buy from Williams Cedar, you’re not just getting lumber. You’re getting:

  • Straightforward communication – clear pricing and expectations

  • Project-focused advice – what will actually work for what you’re building

  • Reliable pickup – we know your time on-site is valuable

Whether you’re building your first deck or your tenth sauna, we want our lumber to be the part of the project you don’t have to worry about.

 

1. Information We Collect

We collect information in the following ways:

a) Information you provide to us

When you interact with the Site, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing and shipping/pickup address

  • Order details and purchase history

  • Messages or attachments you send via contact form or email

b) Information collected automatically

When you browse our Site, we automatically receive certain data, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on the Site

  • Referring website or ad

We may use cookies and similar technologies (such as pixels or tags) to help us operate and improve the Site.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about orders, pickups, and customer support

  • Manage your account, if applicable

  • Improve and optimize our Site and product offering

  • Analyze Site usage and performance

  • Detect, investigate, and prevent fraud or misuse

  • Show relevant advertising and measure its effectiveness (if and where used)

  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart persistent

  • Remember your preferences

  • Analyze Site traffic and usage

  • Support advertising and retargeting on platforms such as Google and Meta (Facebook/Instagram), where enabled and permitted

You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function properly if you disable cookies.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers: e.g., Shopify (our ecommerce platform), payment processors, shipping and logistics providers, email service providers, IT and analytics tools.

  • Advertising and analytics partners: e.g., Google Analytics, Meta, and similar services to understand performance and, where applicable, show relevant ads.

  • Authorities or third parties: where required by law, to respond to legal requests, or to protect our rights, property, or safety.

Each third-party provider has its own privacy policy governing how they handle your data.

5. Payments

If you pay online, your payment details (such as credit card information) are processed by our payment providers (for example, Shopify Payments, PayPal, or others) and are not stored directly on our servers.

If you select “Pay On-Site”, we will still store your order details and contact information so we can hold your order and manage our business records.

6. Data Retention

We retain your personal information for as long as reasonably necessary to:

  • Provide our services and fulfill orders

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce our agreements

You may request deletion of your information where applicable and permitted by law, but we may retain certain data as required for legal or business purposes.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • The right to access the personal information we hold about you

  • The right to request corrections or updates

  • The right to request deletion of certain information

  • The right to withdraw consent for marketing communications

To exercise these rights, please contact us at [EMAIL ADDRESS].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

[LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]

2️⃣ Terms of Service

Page Title: Terms of Service
Last updated: [Month Day, Year]

These Terms of Service (“Terms”) govern your use of williamscedar.ca (the “Site”) and any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Site.

1. About Us

The Site is operated by [LEGAL BUSINESS NAME] (“we”, “us”, “our”), a business supplying cedar and related lumber products.

2. Use of the Site

You agree that you will:

  • Use the Site only for lawful purposes

  • Not attempt to disrupt or interfere with the security or functionality of the Site

  • Not use the Site to commit fraud or misrepresent your identity

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access if we believe a user has violated these Terms or applicable law.

3. Products and Descriptions

We sell lumber and related products, many of which are natural materials with natural variations.

  • We aim to describe products (including dimensions, species, and grade) as accurately as possible.

  • Natural variations in color, grain, knots, and appearance are normal and do not necessarily constitute defects.

  • All products and prices are subject to change without notice and may be discontinued at any time.

If a product becomes unavailable after you place an order, we will contact you with options (such as substitution, backorder, or cancellation).

4. Pricing, Taxes & Errors

  • All prices are listed in [CURRENCY, e.g., CAD] unless otherwise stated.

  • Applicable taxes (such as GST/HST/PST, where required) will be added at checkout or at the time of payment.

  • We make reasonable efforts to ensure accurate pricing, but errors may occur. If we discover a pricing error, we may cancel or adjust the order and will notify you.

We are not obligated to honor any price that is clearly incorrect due to a typo or technical error.

5. Orders, Payment & “Pay On-Site”

a) Placing Orders

When you place an order on the Site, you are making an offer to purchase the products in your cart. We may accept or reject any order at our discretion.

You will receive an order confirmation by email once your order has been submitted.

b) Payment Methods

We may offer:

  • Online payments (e.g., credit/debit cards, PayPal, etc.)

  • “Pay On-Site” at pickup

Payment processing is handled by third-party providers. We do not store your full payment card details.

c) “Pay On-Site” Orders

If you choose “Pay On-Site”:

  • We will hold and prepare your order for pickup for a limited time, as indicated at checkout or in your confirmation.

  • Full payment is due at the time of pickup.

  • If you do not pick up or contact us within the required time, we may release the inventory and/or cancel the order.

6. Pickup, Delivery & Risk of Loss

a) Pickup

For curbside or yard pickup:

  • You are responsible for arriving at the agreed location and time.

  • Risk of loss or damage passes to you when the order is handed over at pickup.

b) Delivery (if offered)

If we offer delivery:

  • Delivery fees, timelines, and conditions will be communicated at checkout or during order confirmation.

  • Risk of loss passes to you upon delivery to the address you provide.

7. Returns, Refunds & Restocking Fees

Our Refund & Return Policy is incorporated into these Terms by reference.

Key points:

  • Eligible products may be refunded subject to a restocking fee between 0% and 25% of the product value, at our discretion.

  • Certain products are not eligible for return or refund, including:

    • Products that have been cut to size, custom processed, or specially ordered for you

    • Products that have been altered, installed, or damaged after pickup or delivery

  • If you receive material that appears significantly damaged or defective at the time of pickup/delivery, you must contact us within the specified timeframe in our Refund & Return Policy.

Please read the Refund & Return Policy page for full details.

8. Accuracy of Information

We strive to ensure that information on the Site is accurate and up to date, but:

  • We do not warrant that product descriptions, images, prices, or other content are error-free.

  • We may correct errors, update information, or modify content at any time without prior notice.

9. Intellectual Property

All content on the Site, including text, images, logos, and design, is owned by or licensed to [LEGAL BUSINESS NAME] and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, or distribute Site content without our prior written consent

  • Use our trademarks, logos, or branding without permission

10. Third-Party Services and Links

The Site may integrate with or link to third-party services (for example, payment processors, analytics tools, and social media platforms).

We are not responsible for the content, policies, or practices of third-party sites or services. Your use of them is at your own risk and subject to their terms and privacy policies.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or purchase of our products.

  • Our total liability for any claim related to an order will not exceed the amount you paid for that order.

Natural wood products are affected by installation methods, weather, and maintenance. We are not responsible for changes due to such conditions.

12. Indemnification

You agree to indemnify and hold harmless [LEGAL BUSINESS NAME], its owners, employees, and agents from any claims, damages, losses, or expenses arising out of your:

  • Use of the Site

  • Violation of these Terms

  • Violation of any law or third-party rights

13. Governing Law

These Terms are governed by the laws of the Province of [PROVINCE] and the federal laws of Canada, without regard to conflict of law principles.

Any disputes will be resolved exclusively in the courts located in [CITY, PROVINCE], Canada.

14. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

For questions about these Terms, please contact:

[LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]

3️⃣ Refund & Return Policy

Page Title: Refund & Return Policy
Last updated: [Month Day, Year]

Thank you for purchasing from [LEGAL BUSINESS NAME] at williamscedar.ca. We specialize in lumber products, and many items are prepared or selected specifically for your order. This policy explains when refunds and returns are available and how restocking fees work.

By placing an order with us, you agree to this Refund & Return Policy.

1. General Policy

We aim to supply lumber that meets the specifications described on our Site or in your quote.

Because lumber is a natural product and many orders involve handling, selection, or preparation:

  • Refunds are available on eligible products but may be subject to a restocking fee between 0% and 25% of the product value, as determined by us case-by-case.

  • Some products are not returnable or refundable, as outlined below.

2. Eligibility for Refunds & Returns

To be eligible for a refund or return:

  • You must contact us within [X days, e.g., 3–7 days] of pickup or delivery.

  • The products must be in the same condition as when you received them, not installed, altered, or further damaged.

  • You must provide your order number and, if applicable, photos of the material.

We will review your request and let you know if your return/refund is approved.

3. Restocking Fee (0–25%)

For eligible returns and refunds, we may apply a restocking fee between 0% and 25% of the product value. This fee helps cover:

  • Handling and inspection

  • Restacking and storage

  • Any loss of value due to the return

The exact percentage (0–25%) will depend on factors such as:

  • Condition of the material

  • Time elapsed since pickup/delivery

  • Whether the product can be easily resold

We will communicate any restocking fee before completing the refund.

4. Non-Returnable / Non-Refundable Items

Unless required by law, we do not accept returns or provide refunds for:

  • Products that have been cut to size, planed, milled, custom-processed, or specially ordered for you

  • Products that have been installed, altered, or modified after pickup or delivery

  • Products that have been damaged after pickup or delivery due to handling, storage, or installation

In short:

If the product has been cut, custom processed, or damaged after you receive it, it is not eligible for refund.

5. Damaged or Defective on Pickup/Delivery

If you believe your order is significantly damaged or defective at the time of pickup or delivery:

  1. Inspect your material as soon as possible.

  2. Contact us within [X days, e.g., 3 days] with:

    • Your order number

    • Photos and a description of the issue

We will review the situation and, if the issue is confirmed, we may:

  • Replace the affected pieces

  • Offer a partial refund or store credit

  • Provide another reasonable solution

Natural variations in color, grain, knots, and appearance are not considered defects in lumber products.

6. Order Cancellation

Before pickup or delivery:

  • If you need to cancel or change your order, contact us as soon as possible at [EMAIL ADDRESS] or [PHONE NUMBER].

  • If material has already been selected, processed, or prepared, we may still allow cancellation but may apply a restocking or cancellation fee (up to 25% of the product value).

“Pay On-Site” Orders:

  • For orders placed online with “Pay On-Site”, we hold material specifically for you.

  • If you repeatedly place orders and do not show up or notify us, we may cancel the order and may limit future orders at our discretion.

7. Refund Process

If a refund is approved:

  1. For returns: you must bring back the products to our yard, or follow any instructions we provide.

  2. We will inspect the returned material.

  3. If approved, we will process your refund to the original method of payment or as store credit, less any applicable restocking fee.

We will notify you once the refund has been processed. Processing times may vary depending on your bank or payment provider.

Delivery fees, special handling fees, and certain other charges may be non-refundable unless required by law.

8. Legal Rights

Nothing in this policy is intended to limit your rights under applicable consumer protection laws in the Province of [PROVINCE], Canada. If local law provides additional protections, those protections will apply.

9. How to Request a Return or Refund

To request a return or refund, please contact us with your:

  • Name

  • Order number

  • Photos of the material (if applicable)

  • Reason for your request

Contact details:

[LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]

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